Payment & Refund Policy

This policy explains how payments and refunds work for Novelia Academy. Please read it before enrolling.

How tuition is charged

Tuition is charged per hour, at the rate for the learner's class (see our pricing page). We record the hours a learner actually attends each month and total them automatically. There is no payment at sign-up — billing begins once classes start.

Monthly billing & when payment is due

Around three days before each month ends, we raise that month's invoice (hours attended × the hourly rate) and send it to the learner and their parent/guardian. Payment is due on or before the last day of the month. You can pay securely from the portal (card or bank via our processor, Paystack) or by bank transfer/Opay to the accounts we provide, using the reference we ask for. Always confirm account details with us directly — we are not responsible for funds sent to incorrect or fraudulent accounts.

Late or missed payments

If an invoice is not settled by the last day of the month, access to classes and portal features may be paused until the balance is cleared. We'll always remind you before the due date and are happy to discuss arrangements — contact us at support@dmaths.academy.

When access begins

Once we approve a registration, the learner's account is created and login details are sent by email. Access to classes and materials begins from that point; charges apply only for hours actually attended thereafter.

Refunds

Because tuition is billed in arrears for hours already attended, there is normally nothing to refund. If you are charged for a session the learner did not attend, or an invoice looks wrong, contact us at support@dmaths.academy with the details and we will verify and correct it promptly. Any refund granted excludes administrative charges disclosed at sign-up.

Cancellation

A guardian may stop tuition at any time by contacting us. You are only billed for hours attended up to that point; no future charges are raised once tuition is stopped.

Failed or duplicate payments

If you are charged twice or a payment fails after funds leave your account, contact us with the transaction reference and we will verify and resolve it promptly. Online payments are verified with Paystack before a receipt is issued.

Contact

support@dmaths.academy